Frequently Asked Questions

What is the customer service email?

SingleCupBrewingInquiries@crystalrock.com

How is my order shipped?

singlecupbrewing.com offers free domestic shipping on any order over $60. This, of course, is the best option. For orders less than the free shipping minimum, a real-time FedEx home delivery shipment quote is provided, before checkout. Expedited FedEx shipping options like 2nd day and overnight shipping are available. Cost is based on location, weight and size of the shipped package. Orders shipped to Alaska or Hawaii are not eligible for free shipping.

When will my order ship?

Most orders will ship out within One to Two business Days. At the present time, singlecupbrewing.com does not ship orders over the weekend. Express orders of 2nd day or Next Day Air placed before noon, Monday - Friday are shipped same day. *Excludes holidays.

How long will it take to get here?

Please refer to the map below once FedEx picks up the order from out shipping center.

Will singlecupbrewing.com ship to Canada?

At this time we do not ship to Canada.

Will I get a confirmation email of my order?

Yes, you will receive a confirmation email shortly after your order has been completed.

I haven't received an email from singlecupbrewing.com confirming my order, what do I do?

Confirmation emails and shipment notification emails are generated by the store system. Because emails come from the singlecupbrewing.com domain name, you may need to change your spam blocker settings to allow all mail from singlecupbrewing.com. If you haven't changed your settings, you may need to look into your spam folder to find our emails.

Can I change or cancel my order?

Most orders are processed the same day they are received. Once the order has processed and shipped the order cannot be changed or canceled. If the order has not shipped the order can be canceled. If the order has not shipped we can delete the order and the customer can create a new order.

Recurring orders

Seasonal selections cannot be added as reorder items. They can be ordered on an individual basis.

Can I return something?

We offer a 30 day return policy. If for any reason you are unhappy with your purchase. Please include a completed copy of the RETURN FORM with your returned order. A PDF RETURN FORM should be emailed to each customer requiring a return, or download a copy here.

It is the responsibility of the customer to return merchandise in the condition it was received. Returns must meet the following criteria:

  -Products must be unused and unopened, with no visible damage to the original packaging.
  -All seals and packaging tape must be unbroken.
  -The return must reach our shipping center within 30 days of the original order date.
  -Merchandise must be properly packaged to prevent any damage in shipping

Remit to: Crystal Rock
Attn: singlecupbrewing.com Returns
1050 Buckingham Street
Watertown, CT 06795

Upon receipt of your return a credit will be issued according to your payment method. If the order was over $60 and received free shipping $6.50 will be deducted from the credit issued. If you have any questions related to our returns policy please email us at SingleCupBrewingInquiries@crystalrock.com

What is a K-Pod?

There is no such thing as a K-pod. There are K Cups, which are used for the Keurig coffee brewer and Coffee PODS, which are used for any POD coffee brewer. T-DISCS are a new single cup format only compatible with the TASSIMO brewer. Currently singlcupbrewing.com ONLY sells k-cups and pods; we do not offer Tassimo t-discs at this time. The below Tassimo information is ONLY for informational purposes.

Which is the best way to brew?

One thing is for sure, single cup coffee brewing is the ideal method for enjoying a hot and delicious cup of coffee. But there are several technologies available that allow you to enjoy that cup in under a minute. Which one is the best?

Keurig's K Cup Technology:

Freshly ground vacuum-sealed coffee and a special filtration system come together under one lid. This selection resembles a milk creamer but is a unique patented system allowing hot water from the Keurig machine to penetrate the lid (don't remove) and produce a perfect cup of coffee each time. Obvious features to this system include the ability to store cups out in the open and dispose of with ease and cleanliness. K Cups can only be brewed through the Keurig Machine. Several models of Keurig machines are currently available. All will keep a reservoir of hot water ready to blast through a k-cup to produce either a 5, 7, 9 or 11 oz. cup of coffee at your command.

Coffee Pods:

Weighing 10 to 12 grams and sizing at 61mm, this selection offers a wide variety of brew choices. Strong in popularity due to availability of brewers from top brands and multiple varieties from great coffee manufacturers, pod brewing is quickly growing to secure its name in single cup coffee market. Specially formulated filter paper surrounds freshly ground coffee to create coffee pods. These units are circular in shape. The coffee is ground to specific weight and oxygen is removed in the process to ensure maximum flavor and quality. Pods are accepted in a variety of brewers. Brand names like Grindmaster, BUNN, Melitta, KRUPS and Simplehuman are just a few of the manufacturers offering pod machines. Coffee Pods offer benefits to those who are price conscience, seek variety and enjoy hot fresh coffee at the touch of a

The Tassimo System (T-Discs):

Manufactured by Braun and brought to you by Kraft, this system has some big names behind its new technology. Individually vacuum sealed discs contain an exact portion of gourmet coffee within a carefully designed filter system. The T-DISC also contains a barcode on the label read by the brewer to indicate which beverage is selected telling the brewer how to prepare the beverage. Because of the way the T-DISCS and brewer are designed, the system has the ability of creating many types of gourmet beverages. Beverage choices include cappuccino, latte, crema, espresso, tea, signature blend coffee and hot chocolate. This system is ideal for a large family who varies in tastes as well as get-togethers and corporate meetings. Selectable brew sizes, replaceable water filter, removable water reservoir as well as dishwater safe parts lend this brew system to be a strong competitor against the others.

Do you share personal information with any outside company?

We will not share your personal information with any outside company.

Do you store personal information?

We store only personal information that was voluntarily given to us by you. This information helps us to make your shopping experience more enjoyable and it provides us with the necessary information needed to give you the highest level of customer service and prompt delivery of your order.

Do you store cookies?

We use cookies in order to improve your shopping experience. No personal information of any kind is stored in a cookie.

How is the caffeine removed from coffee beans?

Our decaffeinated coffees are produced by a direct solvent process. The green beans are softened by steam and then flushed with methylene chloride to remove 97% of the caffeine. The methylene chloride is then drawn off, the beans are steamed a second time and then dry heated to evaporate almost all solvents.

Methylene Chloride is a solvent used in both the direct and indirect decaffeination methods. The methylene chloride process is thought by some in the coffee industry to maintain coffee flavor better than other processes. Based on extensive research data, the U.S. Food and Drug Administration (FDA) has determined that methylene chloride is safe for use in coffee decaffeination. While the FDA regulation allows up to 10 parts per million (ppm) residual methylene chloride, actual coffee industry practice results in levels 100 times lower than this amount.

Is there any caffeine in decaffeinated coffee?

A coffee must have at least 97% of its caffeine removed to qualify as decaffeinated coffee in the United States. Each five-ounce cup of decaffeinated, therefore, contains less than 5 milligrams of caffeine

Do you sell Water Processed Decaffeinated coffees?

At this time we do not offer a single serve water processed decaffeinated coffee.

What are flavored coffees made of?

The flavors we use are classified as Natural & Artificial. This combination enables us to make the best flavors. They are composed of ingredients which the Food & Drug Administration has deemed safe. The ingredients include essential oils and other plant derivatives as well as aromatic flavorings.

Do the flavors contain fat, cholesterol or calories?

All edible items present some caloric value. But the flavors in our coffees offer so little (less than one calorie per cup) as to be inconsequential. The flavors are essentially non-nutritive and don't contain fat or cholesterol.

Is there any lactose in your flavored coffees?

No, there is no lactose in any of our flavored coffees.

Are your flavors Kosher?

Coffee by its nature is Kosher. Additionally, all our flavorings are certified Kosher.

Is there gluten in your flavored coffee?

No, our flavored coffees do not contain gluten.

Where do beans come from?

We use coffee beans from all over the world. Our beans come from countries such as Colombia, Costa Rica, Sumatra, Indonesia, Ethiopia, Guatemala, Brazil and Hawaii. Our beans are exclusively 100% Arabica which is superior in cup quality to the other principal commercial coffee species.

What is the difference between Arabica and Robusta beans?

There are two basic categories of coffee: Arabica and Robusta. Arabica beans (named for the Arabs) are considered to be of much greater quality and taste than Robusta beans. We only use 100% Arabica beans. Arabica beans are more flavorful and aromatic and have a sweet, acidic taste. They have less caffeine (about half the amount found in Robusta) and are predominately grown in higher elevations. These beans are extremely delicate and are threatened by, direct sunlight and disease – making them more difficult to grow and harvest. These hand-picked beans account for 75% of all world coffee production. Conversely, Robusta beans (named for their hardiness) have a strong, harsh, and bitter taste. They are grown in low altitudes and are much more resilient and disease-resistant that Arabica beans. These machine-harvested beans are mostly used in instant coffee and commercial blends.

Do you sell whole bean coffee?

At this time we only offer single serve coffee selections (k-cups or pods).

Are your coffees certified Kosher?

Yes, all of our coffees are certified Kosher.